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International Journal of Innovations & Research Analysis (IJIRA) [ Vol. 6 | No. 2(II) | April - June, 2026 ]

Perception of Employees towards Electronic Human Resource Management in Hotel Industry of National Capital Region (NCR), India

Dr. Reshma Kamboj, Dr. Rohit Kumar & Aashish Mann

This study investigates the adoption and impact of Electronic Human Resource Management (E-HRM) within the luxury hospitality sector of India’s National Capital Region (NCR). As the industry undergoes digital transformation, understanding the perception of both the workforce and administrative functions is critical for strategic alignment. Utilizing a dual-perspective empirical approach, data was collected from 1,747 employees and 55 HR professionals across 38 five-star hotels. Exploratory Factor Analysis (EFA) identified six core dimensions of E-HRM: e-Hiring, e-Payroll, e-Learning and Development (L&D), e-Performance Management, e-Employee Self-Service (ESS), and e-Rewards and Recognition. For the employee segment, these factors explained 76.36% of the variance (KMO = 0.951), while the HR model explained 99.03% of the variance. Multiple regression analysis confirms that E-HRM practices are potent predictors of individual and organizational outcomes. E-HRM accounts for 48.5% of the variance in employee effectiveness (R2=0.485), with the e-Payroll process emerging as the strongest individual predictor (β=0.793). From an organizational standpoint, E-HRM practices predict 74.2% of performance variance (R2=0.742). Among performance indicators, Talent Retention was the most significant factor, explaining 40.8% of the variance. The study highlights a distinct "comfort gap" between modules. While employees and HR staff are highly comfortable with e-Hiring (Mean: 3.84) and e-Payroll (Mean: 3.83 and 4.36), both groups reported significant discomfort with e-Rewards and Recognition (Mean: 2.19 and 1.84, respectively). Regarding platform efficiency, employees prioritized cross-platform functionality (Mean: 4.24), whereas HR personnel identified data security (Mean: 4.30) as the paramount factor. Despite these benefits, only 47.3% of hotels are fully automated, with 41.8% remaining partially automated. The findings suggest that while administrative automation is successful, the digital integration of "human-centric" functions like rewards requires further refinement. This research provides a strategic framework for hospitality leaders to leverage E-HRM to enhance operational agility, innovation, and talent retention in a competitive landscape.

Kamboj, R., Kumar, R. & Mann, A. (2026). Perception of Employees towards Electronic Human Resource Management in Hotel Industry of National Capital Region (NCR), India. International Journal of Innovations & Research Analysis, 06(02(II)), 186–197. https://doi.org/10.62823/IJIRA/6.2(II).9190
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DOI:

Article DOI: 10.62823/IJIRA/6.2(II).9190

DOI URL: https://doi.org/10.62823/IJIRA/6.2(II).9190

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