ISO 9001:2015

INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN COMMERCE, MANAGEMENT & SOCIAL SCIENCE (IJARCMSS) [ Vol. 9 | No. 2 (II) | April - June, 2026 ]

Corporate Social Responsibility Practices in the Hospital Industry in India: An Empirical Study Based on Beneficiary Perspectives

Dr. J. Francis Mary & Dr. N. Saratha

Corporate Social Responsibility (CSR) has become an important approach for improving healthcare access and supporting inclusive development in the hospital industry in India. Hospitals are increasingly engaging in CSR initiatives such as free medical camps, subsidized diagnostic services, maternal healthcare programs, preventive health awareness campaigns, and rural outreach services, with a strong focus on serving vulnerable and underserved populations. This study examines the effectiveness of these CSR initiatives from the perspective of beneficiaries. The research is based on primary data collected from 200 respondents across different regions of India who have directly benefited from hospital CSR services. A structured questionnaire was used to assess their awareness of CSR programs, accessibility of services, level of satisfaction, and perceived improvements in health outcomes. The data were analysed using percentage analysis and Chi-square tests to explore relationships among key variables. The findings indicate that beneficiaries generally demonstrate a good level of awareness regarding CSR healthcare services and express a positive level of satisfaction with the support received. Many respondents reported that CSR initiatives are accessible, particularly through medical camps and subsidized treatment programs. The study also highlights the strong outreach of CSR programs in rural areas, where a considerable number of beneficiaries have accessed these services. Preventive healthcare initiatives have encouraged early diagnosis and timely treatment-seeking behaviour, while maternal healthcare and diagnostic support programs have contributed to noticeable improvements in health outcomes. However, certain challenges remain, especially in remote rural regions, where limitations in infrastructure and gaps in awareness continue to affect service accessibility. Overall, the research concludes that beneficiary-oriented CSR practices significantly enhance healthcare accessibility, foster community trust, and reinforce the social responsibility of hospitals in India.

  1. Sharma, R. and Kulkarni, A. CSR Healthcare Outreach Models in India. New Delhi: Oxford Academic Press, 2026, pp. 45–59.
  2. Patel, S. Impact of CSR-Based Surgical Support Programs. Mumbai: Himalaya Publishing House, 2025, pp. 62–78.
  3. Reddy, K. and Thomas, J. Preventive Healthcare CSR Initiatives. Hyderabad: ICFAI Publications, 2024, pp. 88–102.
  4. Nair, L. and Joseph, P. Digital CSR Awareness Campaigns in Healthcare Sector. Chennai: Emerald Academic Press, 2026, pp. 55–71.
  5. Mehta, V. Maternal Healthcare CSR Interventions in Rural India. Delhi: Sage Publications India, 2025, pp. 120–136.
  6. CSR Annual Report India, Ministry of Corporate Affairs, Government of India, New Delhi, 2025, pp. 14–28.
  7. Community Health CSR Framework Report, WHO Publications, New Delhi, 2024, pp. 33–48.
  8. CSR Sustainability Report, Apollo Hospitals Enterprise Ltd. Chennai, Apollo Publications, 2025, pp. 10–24.
  9. CSR Impact Report, Fortis Healthcare Ltd., Gurugram: Fortis Publications, 2024, pp. 21–39.
  10. Narayana Health, CSR Outreach Performance Report. Bengaluru: Narayana Publications, 2025, pp. 16–31.

DOI:

Article DOI:

DOI URL:


Download Full Paper:

Download