ISO 9001:2015

Evolution of Digital Payment Modes in India: An Empirical Analysis (2018–19 to 2022–23)

Ms. Neetu Aggarwal & Dr. Sushil Kumar

The rapid advancement of financial technology (Fintech) in India has fundamentally reshaped the transaction landscape, positioning digital payment systems at the core of this transformation. This study offers an in-depth examination of the growth and trends in digital payments over the five-year period from 2018–19 to 2022–23. Relying on official datasets, it analyses both the volume and value of transactions across key payment platforms, namely the Unified Payments Interface (UPI), card-based payments, Immediate Payment Service (IMPS), National Electronic Funds Transfer (NEFT), and Real Time Gross Settlement (RTGS).The study traces year-wise trends, examines shifts in payment mode preferences, and highlights the differential growth trajectories of high-frequency low-value instruments (e.g., UPI) compared with low-frequency high-value instruments (e.g., RTGS). The analysis of digital payment data from 2018–19 to 2022–23 reveals a remarkable transformation in India’s payment ecosystem. The findings highlight a paradigm shift towards UPI-led digital payments, with cards losing relative share and traditional modes like NEFT and RTGS maintaining niche utility for business and high-value settlements. This work contributes to the literature on digital financial literacy and Fintech adoption by establishing empirical evidence on the dynamic transition of payment systems in a developing economy context.


DOI:

Article DOI:

DOI URL:


Download Full Paper:

Download