In the COVID-19 pandemic when all educational institutions were closed, the importance of educational technology was widely accepted. E-learning, online learning, mobile learning, and other similar terms have proven their value in the educational arena. Many of us were unfamiliar with the change, as were many pre-service teachers who were participating in their first online course. The purpose of this study was to study pre-service teachers’ experiences in an online classroom environment. Data was gathered by filling out an online survey from 40 students who were in the first year of a B.Ed. programme in Urdu medium at a Central University in India. The findings revealed that the participants faced a variety of difficulties, and they made recommendations for improving the effectiveness of online courses. Despite the fact that the study had some limitations, the findings might be extremely beneficial to everyone involved in education.