ISO 9001:2015

IMPACT OF TOTAL QUALITY MANAGEMENT ON THE OVERALL ORGANIZATIONAL PERFORMANCE OF HOSPITALS

Pushpam J. Chundamalail, Dr. Roy C. Mathew, Dr. Jai Laxmi Sharma & Dr. Chanchala Jain

Total Quality Management has been embraced as a competitive strategy by both private and government hospitals in Kerala for strengthening their quality of healthcare. TQM, a comprehensive management approach focusing on quality enhancement through employee empowerment and continuous improvement, aims to meet customer expectations and achieve long-term success. The study revealed that Total Quality Management has significant impact in boosting the overall organizational performance of these entities.


DOI:

Article DOI: 10.62823/IJIRA/4.4(I).7008

DOI URL: https://doi.org/10.62823/IJIRA/4.4(I).7008


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