In the field of higher education, the effectiveness of grievance-handling procedures is crucial for ensuring stakeholder satisfaction and maintaining institutional integrity. The need to assess and enhance these procedures arises from their significant impact on academic and administrative environments. This study aims to evaluate the effectiveness of grievance-handling mechanisms and identify key determinants influencing stakeholder satisfaction in higher education institutions. Utilizing data collected from 290 respondents, including students, faculty, administrative staff& parents this research applies factor analysis to pinpoint the underlying factors that contribute to overall satisfaction with grievance-handling processes. The analysis reveals several critical dimensions affecting satisfaction, including the quality of decisions, the timeliness of resolution, accessibility, communication, and perceived fairness. Findings indicate that while improvements in decision-making quality and resolution time positively impact stakeholder satisfaction, there are complexities in the accessibility and fairness dimensions that institutions must address to optimize their grievance-handling systems. The results underscore the necessity for higher education institutions to refine their grievance-handling procedures to enhance stakeholder contentment and institutional effectiveness. This study provides valuable insights for policymakers and administrators aiming to develop more responsive and equitable grievance-handling mechanisms.