The issue of non-performing assets (NPAs) continues to be a problem despite existing legal frameworks and regulatory bodies. A comprehensive comparison study has been conducted to restore confidence in all sectors and to examine the policies and causes of NPAs at all stages and levels. This thorough research, which includes a significant number of scholars who have focused their studies exclusively on commercial banks or separately on private banks, aims to provide an unbiased perspective on these interconnected concerns. The study specifically focuses on the Indian context, using data on payment bankers from 2019 to 2023, covering five financial years. This research found that the profitability of payment bankers in India is mainly determined by gross non-performing assets (GNPA) and earnings per share (EPS).