Organizations use various strategies for being competitive in the global market; one of them is 'Outsourcing'. Almost all types of organizations, have opted for outsourcing. Business Process Outsourcing (BPO) is a new way of increasing revenues. BPO means assigning a business process to an external service provider. More and more work is being outsourced every day. The BPO industry has flourished at a frantic pace in the last few years and companies have ended up with huge savings by being a part of the industry. Business Process Outsourcing (BPO) is outsourcing of business functions generally performed by white collar and clerical employees to achieve various benefits such as cost savings, better quality and ability to focus on core competence. Business Process Outsourcing includes the following areas or services and a lot more.