ISO 9001:2015

ASSESSING THE IMPACT OF E-GOVERNANCE INITIATIVES ON PUBLIC SERVICE DELIVERY AND CITIZEN ENGAGEMENT

Abdullah Qureshi

The rapid advancement of E-Governance initiatives in India has significantly transformed the traditional governance landscape, with the primary objective of enhancing public service delivery and fostering active citizen engagement. This research paper conducts a comprehensive and meticulous assessment of the impact of various E-Governance measures on these critical aspects of governance. By shedding light on the successes and limitations of E-Governance implementation, this study identifies and addresses the challenges faced during the adoption of digital solutions in India's governance framework. Furthermore, the paper explores promising opportunities for further improvement, encouraging the integration of cutting-edge technologies to achieve more robust governance outcomes. The findings of this research contribute to a deeper understanding of how E-Governance initiatives have shaped the public service landscape and influenced citizen participation in the governance process. In conclusion, this research underscores the transformative potential of E-Governance in India, emphasizing its role in creating a more transparent, efficient, and accessible government that actively engages with its citizens. The insights provided in this paper serve as a valuable resource for policymakers, practitioners, and researchers, enabling them to make informed decisions and design strategies that foster the continued advancement of E-Governance for the greater benefit of Indian society.

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Keywords: E-Governance Initiatives, Public Service Delivery, Citizen Engagement, India, Digital Transformation, Transparency, Efficiency, Inclusivity, Challenges, Opportunities.


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