MEASURING THE IMPACT OF EHR-INTEGRATED BALANCED SCORECARDS ON HEALTHCARE HRM PERFORMANCE AND PATIENT OUTCOMES AT PGIMS ROHTAK

The combination of Electronic Health Records (EHRs) and Balanced Scorecards (BSC) has become a key tactic in the dynamic field of healthcare management to enhance patient outcomes and performance. The purpose of this study, carried out at PGIMS Rohtak, was to look into how patient outcomes and HRM practices were affected by EHR-BSC integration. In this study, Pearson correlation coefficient was used. 82 healthcare professionals made up the sample, and their participation shed light on the connections between these factors. The results partially supported Hypothesis 1 by showing a somewhat favourable association between EHR integration and the idea that EHR-integrated BSC can improve healthcare administration. Nevertheless, there was no discernible relationship between HRM performance metrics and EHR-BSC integration. large support for Hypothesis 3 was provided by the strikingly large correlations that were found between patient outcomes, such as safety, clinical results, and patient satisfaction, and EHR integration with BSC. This study concludes by highlighting the potential advantages of integrating EHRs with BSCs for improving patient outcomes and healthcare management practices. These findings provide insightful information for healthcare organizations looking to enhance their approaches and, therefore, the quality of care provided to patients.

               

KEYWORDS: Electronic Health Records (EHRs), Balanced Scorecards (BSC), Human Resource Management (HRM), National Health Mission (NHM).


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