The study compared the public and private hospitals in Jaipur for the quality of their healthcare services. A questionnaire with 20 statements about tangibility, reliability, empathy, assurance and responsiveness was used to gather the data for the study. A sample of 100 respondents, drawn at random from one private and one public hospitals in Jaipur, completed the questionnaire with 50 from the public sector and 50 from private sector. The data have been analysed using self- structured questionnaire, observation and simple random sampling method. The findings showed that private hospitals and public hospitals in Jaipur provided significantly different healthcare services. Comparing private and public hospitals, it can be seen that the former offered higher tangibility, empathy, responsiveness, reliability and assurance. The ability to distinguish between private and public hospitals was thought to be the most significant component. To sustain the people’s access to healthcare, the government must pay careful attention to improving the public hospital system’s level of services and creating new public hospitals. To enhance the healthcare delivery system, suggestions were made to the administrator and healthcare professionals. Continuous patient monitoring is necessary to increase the standard of healthcare services and to increase patient satisfaction.

Keywords: Healthcare, India, Patient, Hospitals, Service Quality, Satisfaction.