Service quality in simple term means “what is expected and what is provided by the organization”. The main motive of the research paper is to boost basic knowledge of service quality factors and models. This paper discusses the different variables of service quality facilities and the factors that affect the improvement of service quality and student achievement and well-being. This paper aims to assess as to how students perceive the service quality and their overall satisfaction.  It is proposed to discuss the student’s perception in each service area/ dimension measured with previous studies. This paper focuses on discusses different service quality representative models and dimensions for higher education.

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Keywords: Higher Education, SERVQUAL, Service Quality, Gap Analysis, Student Satisfaction, Perception.

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