Conflict refers to any disagreement at work that impedes the flow of work. However, disagreements can have both positive and negative effects on the employees and organisations. ‘No conflict situations’ may bring in extreme cohesion in the workplace, resulting in lack of employee creativity and innovation, while not handling conflicts may result in inefficiency, low self-confidence, and a lack of enthusiasm among employees. Therefore, a deep understanding of the types of conflicts and conflict resolution strategies is crucial. In today’s rapidly changing world, team-oriented work groups, globalization of everyday lives and work structures, emotional intelligence, and the ability to work well with others are more important than ever. The present study attempts to discuss theconflict resolution strategies and the relationship between emotional intelligence and conflict management. Firms which emphasize a cooperative and collaborative work culture can use Emotional intelligence (EI) as one of the selection techniques to better choose the ideal employees that could fit into their organisation. Emotional intelligence(EI) tests are a very useful tool for managers when hiring employees required to work in highly concentrated teams, as well as when choosing suitable candidates for mediation and conflict resolution jobs.

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Keywords: Conflict, Strategies, Emotional Intelligence.

JEL Classification: D74, L2