The concept of Citizen's Charter generates the trust between the service provider and its users. The concept was first articulated and implemented in the United Kingdom by the Conservative Government of John Major in 1991 as a national programme with a simple aim to continuously improve the quality of public services for the people of the country so that these services respond to the needs and wishes of the users. “The programme was re-launched in 1998 by the Labour Government of Tony Blair which rechristened it “Service First”. Throughout the world, it has been recognized that good governance is essential for sustainable development, both economic and social. The three essential aspects emphasized in good governance are transparency, accountability and responsiveness of the administration “Citizens Charters” initiative is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with the organizations providing public services. The basic objective of the Citizen's Charter is to empower the citizen in relation to public service delivery.

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Keywords: Citizen's Charter, Conservative Government. Sustainable Development, Responsiveness.