Balanced Scorecard is a comprehensive management tool which assesses how the organization is progressing towards achievement of its goals and objectives. Software Sector in the country is growing rapidly, more than 30%. The use of Balanced Scorecard has also increased as a development and performance measure tool in the IT sector. Balanced Scorecard has mainly four perspectives and in this paper the author conducts a study on the Internal Process Perspective using primary data.

KEYWORDS: Balanced Scorecard, Internal Process, IT Sector.