Human Resources are vital part of any organization and its importance and necessity is recognized globally. Human resources are regarded as the heart and soul of the organization. Four M’s are available for any business; they are Men, Materials, Money and Machinery. Out of these Human Resources are the only live resources which make the other M’s work.  So labour is the most crucial factor of production. Hence the satisfaction of labour in the job is very essential to achieve the targets and increase the revenues. The productivity increases with job satisfaction. BPO’s which is one of the fast growing sectors in India should make the optimum use of the human resources in order to withstand in the growing competiveness in the industry. BPO’s especially depend on the skills of the people and their knowledge. So they should use these resources wisely. This study lays an emphasis on the factors influencing the job satisfaction amongst the employees in the BPO‘s. The study was conducted through a self designed questionnaire on 60 employees of different BPO’s in Hyderabad, after reviewing and analyzing the literature based on job satisfaction. The research results identified that, more stress to achieve the targets, working in odd hour, pay scale created a negative impact on the levels of job satisfaction among the employees. The results suggested in this paper may help the management in changing perspectives toward the employees in their organizations.

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Keywords: Human Resources, Job Satisfaction, BPO, Productivity.