A COMPARATIVE STUDY ON MALE AND FEMALE EMPLOYEES EMOTIONAL INTELLIGENCE LEVEL WORKING IN STAR CATEGORY HOTELS OF CHANDIGARH

Emotional intelligence plays a significant role for employees in successful delivery of the operations and is considered to be very important for any business firm especially for the hospitality operations where there is a direct encounters between employees and consumers of hotel industry. Thus, the present paper is focussing on male and female employees emotional intelligence level working in star category hotels of Chandigarh. Structured questionnaire was prepared and distributed to employees in the month of January, 2022 and responses were collected using online platform Google Form. The findings of the study revealed that males rated self-regard first i.e. they are more satisfied with the kind of person they are whereas females rated interpersonal relationship first i.e. they consider themselves very cheerful person. Self-actualization (i.e. I always try to make my life more meaningful) has been ranked 2nd and reality testing (i.e. It’s hard for me to understand the way I feel) has been ranked third by male employees whereas females also ranked self-actualization (i.e. I always try to make my life more meaningful as I can) 2nd  and self-regard received third rank. People find it hard to depend on me has been last ranked by male employees i.e. most of the people rely on male employees and its hard for me to enjoy life has been lastly ranked by female employees i.e. most of females enjoy their life.

KEYWORDS: Emotional Intelligence, Employees, Male, Female, Star Category Hotels, Chandigarh.


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