ISO 9001:2015

FACTORS IMPACTING CONSUMER BUYING BEHAVIOR TOWARD CORPORATE SOCIAL RESPONSIBILITY PRODUCTS IN KUNMING, CHINA: A STUDY

This study aimed to explore the influence of factors on the consumer's buying behaviour. The previous study shows seven potential factors that would affect the buying behaviour of CSR products: age, gender, education, income, price, labour, and environment. The questionnaire designed 2 types of products in 7 imaginary brands with price, labor, and environment involved. The study was quantitative research. There were 400 questionnaires distributed to consumers who live in Kunming, China in 2021. It showed the result that the demographic factors (age, gender, education, income) would not affect the consumers' buying behaviour for CSR products. The price of CSR products is influenced by the product's feature based on the data analyzed and the environment have become the most important factors affecting consumers' buying behavior.

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Keywords: CSR, Buying Behaviour, Labour, Environment.


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