QUALITY OF SERVICE TOWARDS COMMITMENT OF SUPPLIERS CONCERNING SME'S – A SYSTEMATIC REVIEW

Purpose: The automobile industry is one of the most important sectors, creating plenty of job opportunities and playing a significant role in contributing to GDP. India is expected to be the world's third-largest automotive market in terms of volume by 2026. As growth towards the automobile industry is expected, it is mandatory to make an effort towards the growth of SMEs in the automobile industry. Thus, the study's objective is to analyze the concepts related to service quality towards suppliers' commitment concerning SMEs in automobile industry and collect the past reviews related to the dimensions and concept.

Design/Methodology/Approach: The study is about analyzing the service quality towards suppliers' commitment concerning SMEs in the automobile industry. With the present study, 84 small and medium scale companies were taken as samples for the study. 

Findings/Result: The concepts and dimensions related to the quality of service towards suppliers' commitment concerning SMEs have been discussed, and a model has been framed based on the previous images. The conclusion was that a gap was prevailing with the industry to merge all the above ideas discussed with the paper, and the same has been taken as a gap towards the study.

Originality/Value: The study discussed the research gap and ideal gap and solutions about the concept and discussed ABCD analysis.

___________________________________________________________________________________

 

Keywords: Small &  Medium Enterprises, Outsourcing, Quality of Service, Suppliers, Automobile Industry.


DOI:

Article DOI:

DOI URL:


Download Full Paper:

Download