BACKGROUND ANALYSIS ON QUALITY OF SERVICE TOWARDS COMMITMENT OF SUPPLIERS CONCERNING SME'S

The automobile industry was one of the most crucial sector in terms of creating abundant job opportunities and playing a significant role in contributing to nation’s GDP. As the competition increases, the service quality provided to the customers is being considered a critical factor in the industry. For the same, larger automobile companies (client) are outsourcing their job work from Small Medium Enterprises (SME) across the country. These SME's have to satisfy large-scale companies’ requirements to help their clients need, and the same has been taken as a concept towards the study. Customer, outsourcing and quality of service reviews have been collected and discussed with this paper. This article, images and dimensions relates towards the quality of service towards suppliers' commitment concerning SMEs, and a model has been framed based on the previous proven concepts. It was concluded, that a gap was prevailing with the industry to merge all the above ideas discussed with the paper, and the same has been taken as a gap towards the study.

___________________________________________________________________________________

 

Keywords: Small and Medium Enterprises, Outsourcing, Quality of Service, Suppliers, Automobile Industry.


DOI:

Article DOI:

DOI URL:


Download Full Paper:

Download