Indian railways play a vital role in the transportation facilities of India. India have the second largest population in the world and it is important to satisfy the customer needs and wants. Customer satisfaction is satisfying the needs and desires of customer according to the requirement of the customers. The study is based on identifying the relationship between online passenger reservation system and customer satisfaction. The study concluded that there is significant impact of passenger online reservation system on the customer satisfaction.

KEYWORDS: Indian Railway, Customer Satisfaction, Transportation Facilities, Online Passenger Reservation.