IMPACT OF COVID 19 ON THE PAYMENT PATTERN OF INDIAN CONSUMERS

The Corona Virus Disease – 2019 (COVID-19) presented a threat to many societal dimensions of life. The disease, which was declared a global pandemic, affected not only our health but also the economic well-being, societal stability, and even the democracy of some societies. India is one of the countries that was significantly affected by the pandemic. The lockdown and social distancing measures to control the disease led to significant disruptions in how the day-to-day business transactions in the country are done. This research study aimed to investigate the impact of Covid-19 on the payment pattern of Indian consumers. The alternate hypothesis formulated for the study is H1: There is a significant change in the payment pattern of Indian consumers due to Covid-19. The researcher used a quantitative research design. Secondary data was obtained from the RBI and analyzed using the paired sample t-test. Results from the data analysis showed that the p-value was less than 0.05 (p<0.05), and therefore, the alternate hypothesis formulated for this study was accepted. The researcher concludes that Covid-19 had a significant impact on the payment patterns of Indian consumers. 

Research Implications: This study undertaken will draw the attention of the Academicians, Policy Makers, Bankers and Research Scholars. It will further highlight the role of Digital Payments during lockdown period.

               

KEYWORDS: Covid-19, AEPS, M-Payment, APBS, RTGS, IMPS, PPI Non-traditional Payment Methods.


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