Education is the powerful catalyst that helped us in combating changes in society due to COVID-19. Pandemic COVID-19 has dramatically influenced the education system and the life of teachers and students by throwing set of unique challenges on their way. This pandemic is clearly a sign of changing times and is also an event that has given push to digitalization in the education sector. The present scenario in the education system needs to be revamped so that it will slowly flag the way for a system which ensures holistic development of the learners and impart them practical skills. In post covid-19 period, the world will be a totally different place where visible changes are observed in the educational process ranging from teaching-learning process to learners’ assessment. Educators role will be reformed. They need to understand the needs of students and offer them a powerful learning experience which will help them to continue their studies without any obstacles.  Thus, the need of an hour is to plant seeds for drastic transformation in the teaching learning process to provide quality education to the learners and acquired desirable learning outcomes. In the present study survey method is used. Sample of 50 graduate students, 50 teachers of higher education and 50 parents of graduate students of Jabalpur were selected using random sampling method. A Self-made questionnaire containing 10 statements was used to know students’ perspectives on online classes; 5 statements to know about teachers’ preparation for online classes and 6 questions to know about parents’ perspective on online classes during COVID-19 pandemic were used for the analysis. On the basis of responses received by students, teachers and parents, the new educational responsibilities of educators in new normal post COVID-19 era have been recognized after carrying discussion among teachers of higher education. The purpose of this is to provide satisfaction to the higher education students and remove stress and anxiety in them due to uncertainty in education during COVID-19. At the same time to bring quality in education so that desirable learning outcomes of the higher education can be achieved.

Keywords: COVID-19, Digitalization, Holistic Development, Educators, New Normal.