IMPACT OF COVID-19 PANDEMIC ON BANK EMPLOYEES OF INDIA: A CROSS SECTIONAL STUDY

Covid-19 pandemic has turned out to be one of the most dreaded pandemic ever that has affected each and every individual physically, mentally and economically. Banking services are part of a few essential services which were operational at the time of lockdown in India. This study has been done in the period of lockdown when most of the Indians were locked in their houses for their safety while bank employees were performing their duties putting their lives at risk. 300 Bank employees from major states of India were included in the online survey. The study has been conducted to know Bank employee’s perception on their safety, their family’s safety, Employee’s mental health, Transportation issues, Work load, Digital banking, Bank’s business numbers, Additional Monetary Compensation, Interpersonal relationship among employees and even on Customer’s safety. Such factors were ranked using Garret Ranking Technique. Primary investigator found certain factors that could have been modified to decrease stress and panic during the pandemic, and also these factors can be taken into consideration in future if another such scenario arises.

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Keywords: Covid-19 Pandemic, Novel Corona Virus Disease, Bank, Bank Employees.


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