ANALYSIS OF E-BANKING SECTOR IN INDIA: POST COVID-19

India's banking sector has played a large and critical role in socio-economic development, and this has been obvious since independence. The banking sector is the heart and soul of any country's economy. It is the most significant pillar of any financial industry and plays a major role in the country's economic growth. One of the most effective ways to combat the ongoing COVID-19 outbreak, according to health guidelines, is to avoid personal communication. This means reducing the movement of people and as far as possible, increasing the time they spend at home. Most banks in the affected countries have shortened the operating hours of their branches in line with these signs, and they suggest that their customers use online banking. Many banks have taken the opportunity to send encouraging messages and to inform their customers of the benefits of online banking, in order to promote the use of this platform. Pre and post Covid-19, this paper aims to examine and compare the banking sector in India. The paper also focuses on Covid-19's effect on India's banking sector. With the assistance of random sampling, this was achieved and their answers were summarized using graphs for better comprehension.

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Keywords: Banking, Consumer, E-wallets, Covid-19.


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