Every human being is affected by shopping malls. They visit several shopping malls for their daily requirements either for groceries or home essentials. These users are affected by the queue system applied in the malls. They feel overstressed and Ideal at a point of time after their shopping. The main reason is poor queue system. After buying of the required product they need to wait for their bill generation and payment, therefore, where, they spent approx. 30 minutes for exit. The waiting time in these malls sometime creates stress, dissatisfaction, poor purchasing and diversion towards unorganized sector. Hence, robotic process automation can be applied for better queue management system in shopping malls. In this paper, the applicability of robotic process automation in shopping has been explained. This paper is focusing the impact of robotic process automation and its use in minimizing the queue system in shopping malls. This paper will also suggest the way to deal with queue system in their dealing point.

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Keywords: Shopping Malls, Queue System, Poor Purchasing, Unorganized Sector, Robotic Process.