Company XYZ is a wholly owned Government of India Non-Banking Finance Company – Infrastructure Financing Company (NBFC-IFC). XYZ provides long terms finances to commercially viable infrastructure projects. There are various organisational verticals viz. Resource Generation, Resource Deployment, Risk Management and Governance & enabling functions operational in the Company.  Company XYZ floated an open tender to invite bid from the IT service sector consultant to implement SAP ERP (enterprise resource planning) software solutions for its organisations verticals. M/S ABC (A Tier 1 Company in the industries) was awarded the assignment in January 2016. The assignment was to be completed within 39 weeks (approximately 8 months) i.e. by 31st August 2016. The project was awarded for a value of Rs. 23, 58, 93,373.00/- (23.5893 crore). This project is yet to be completed even after passing 4 years. The project cost and mile stone payment received by M/S ABC as on 02.04.2020 is as under: 

M/S ABC, which initially envisaged for investment in Human Assets for 39 weeks  only, are continue to invest in the maintenance of its Human Asset up till 4 years and further in this project. Certainly, such a big delay in completion of the project has cost overrun effect resulting into decay in profit of M/S ABC.

The main objective of this study:

• To carry out study of various milestones of initially envisaged project completion period of 39 weeks.
• To carry out study of movement (Joining and attrition) of Human Asset of M/S ABC deployed to undertake this project.
• Find out the relation between frequent attrition of Human Asset and delay in project completion and subsequently decaying the profit.

This case study will bring out the perspective as how attrition has become a big Business Risk for a Service Sector Industryp.

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Keywords: NBFC-IFC, ERP, Attrition, Profit, Project, Business Risk, Service Sector.