ISO 9001:2015

KNOWLEDGE MANAGEMENT PRACTICES IN THE SELECTED PRIVATE INDUSTRIES: A STUDY

At the beginning of the 21st century, the importance of knowledge as an important strategic resource for modern business. With the turbulent business environment, global trends and stiff competition in the global market, companies need to make significant changes in their existing business activities. Changes are necessary for market survival. Companies should adapt to changes in the external environment and adapt to the internal environment in terms of innovation, increased competitiveness, job training, increased flexibility, process improvement and business performance. In the "knowledge economy", invincible resources are important resources that add value. Since most business processes are viewed through knowledge management, the real challenge is developing an appropriate knowledge management system in companies. The importance of knowledge transfer through organizations is evidenced by a balanced scorecard - in the context of learning and growth. Its main objectives are to increase the level of skill in performing internal processes, to harmonize the goals of employees and companies, to improve the information system, and so on. To increase and maintain the value of intellectual capital, companies invest in the education and permanent training of their employees, establish a system. Grading employees and promoting their performance, rewards and superior staff.

 

KEYWORDS: knowledge Economy, Balanced Scorecard, Knowledge Management.


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