ISO 9001:2015

A STUDY ON BANKING SERVICES, CUSTOMER SATISFACTION & AWARENESS

Ms. Sonali Gaur & Ms. Sonali Saini

Banking products, Customer satisfaction and awareness has been important key factor in finding out why customer leave or stay with a bank. Every banks need to know how to keep their customer satisfied. As competition within the financial service industry is more intense than ever, and as banking companies’ service menus are becoming increasingly comparable, the need to understand bank customer satisfaction is vital. Objective is this we’ve to analysis the satisfaction level of the customer, during this we have a tendency to use each of each the first and secondary sources are going to be used. During this our major finding of the analysis study is that client is glad.

 

Keywords: Internet, Customer, KYC Satisfaction, Banking Cooperative Staff.


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