After the Demonetization and various government initiatives like Digital India, there has been tremendous growth in the e-commerce industry and the e-payment system. Electronic Payment System (EPS) is a technique to make the payment for the goods and services purchased through an electronic medium. Now the scenario of offline retail outlets has been shifted to the online retail outlets. Today is the era of digitalization, where a consumer can purchase anything and at any time directly at their mentioned address. There are various reasons for this shift i.e., from commerce to e-commerce, like convenience, greater variety, shop 24/7 services, save time, price comparison and many more. Peoples are preferring online payment modes to make their life easy and stress free. The main objective of this study is to find the customer orientation towards e-payments system in the various age groups. The usage of e-payment depends on the consumer’s perspective regarding the trust and security attached to the EPS. In this study, both primary and secondary methods are used to collect the data. A sample of 136 respondents were collected through an online questionnaire and get it filled by respondents who belong to different age groups including friends, families and neighbours living in Delhi NCR.

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Keywords: E-commerce, E-payment, Digitalization, Demonetization, Consumer Preferences, Adoption.