With the rapid growth of the BPO-IT Sector, India has been witnessing a growing need for human resources since more than a decade. Initially, the emphasis was on young Engineers, particularly with specialization in Software technology, Electronics and related subjects. India has been known for its tradition of laying stress on education since generations. The history of the development of the Silicon Valley in the US, where a major chunk of the scientists are Indians, bears testimony to this. Indian Engineers and scientists are seen holding enviable positions in some of the premier Educational Institutes and leading Companies of the world. However, the experience with the IT Sector has been that the supply of manpower could not meet the growing demand for employment completely for various reasons. The qualifications needed for employment in the BPO Sector differ from those of the IT Sector as a whole. In case of the BPO Sector, technical knowledge maybe required, but more often there is a demand for certain basic skill sets. These include listening and language skills, basic computer skills, analytical skills, people skills and various domain specific skills.

Human resource or Manpower is the strength of any Service Sector activity. Economic theory has postulated since long that as an economy progresses, the share of the Service sector rises significantly. BPO Sector has shown a significant growth in terms of revenue as well as employment since the 90’s. It is now common knowledge that the continuously rising graph of BPO growth and revenue in India owes itself largely to the available pool of talent suitable in this Sector. People experienced to handle the strategic managerial challenges and decisions in a globally evolving Sector are not readily available. Thus it is the availability of large talent or a favorable supply of human resources in a country that tips the balance in its favour as an attractive outsourcing destination.

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Keywords: BPO Initiatives with Levels, Proactive Measures, Human Resource and Skill Availability, Reasons of Attraction Towards BPO, Relevance of Training in BPO.