Purpose: The purpose of the study is to know the satisfaction level of a customer through Human Resource management. The effective tools are used to find out the differences between two variables and to find out their relationship among the variables.

Design / Methodology: Data have been collected from the employees of Bharat Heavy Electricals limited (BHEL) Trichy. The data were collected with the help of structured questionnaire. Random sampling method was used in this study. 50 employees were chosen for this research. SPSS package was used for the interpretation of data.

Findings: The result of Chi–square test reveals that there is a significant relationship difference between job satisfaction and level of benefits and recognition.

KEYWORDS:  Tools and Techniques, Chi–Square Test, Level of Satisfaction.