AN ANALYTICAL STUDY ON EMERGING TRENDS OF INFORMATION SYSTEM IN BANKING SECTOR

Emerging trends of information system provides the foremost shift from product centric to customer centric in banking sector in recent scenario. Now in India emerging information system offers banking services, which have been designed as per the requirements and expectations of the customers of Indian banking sector. The present paper aims to analytical study in various recent online banking operations. This will give a positive direction to design the effective policy for banking sector in future. This paper has been divided into four sections dealing with rising aspects of emerging trends of banking services as ATM, Internet banking, Mobile banking, Credit cards and EFT. The purpose of this paper is to determine the level of emerging banking services, which have been easily utilized by various customers. A total of number of customer taken for the study is 200 of public and private sector banks of jaipur city. Statistical analysis in this research explored the significant relationship between the gender and emerging banking services. The specific analysis contains the frequency of usage and complaints about ICT tools in banking sector. Emerging information enabled banking products able to provide and increases the reliability and level of usages of banking services among the range of customers. However, the discussion of research paper ensures to form the reflective strategies for ICT usages among customers in rapidly changing system of banking sector in India.

Keywords: Emerging Trends, Information System, ICT, Banking Sector, Mobile Banking.


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